14k gold diamond heart-shaped snake bone chain

Jewelry Care Guide

• Remove your jewelry before cleaning, bathing, or sleeping.
  Remove your jewelry to avoid contact with soap, water, or any rough surfaces.

• Avoid water, heat, and chemical products such as perfume, soap, and hairspray.
  Water, heat, and chemicals like perfume, soap, and hairspray can damage your jewelry by causing oxidation, discoloration, or weakening of the metal.

• Store jewelry separately in a soft pouch or box, away from sunlight and moisture.
  Store each piece in a soft pouch or box to prevent scratching, and keep it away from direct sunlight and humidity.

• Handle with care to prevent scratches, bending, or stone loosening.
  Always handle your jewelry gently to prevent damage, including scratches, bending, or loosening of stones.

• Clean gently with warm water and mild soap, or have it professionally cleaned once a year.
  Clean your jewelry using warm water and mild soap, or take it to a professional jeweler for a deep clean once a year.

question-ask

1. How do I clean my jewelry?

Clean your jewelry with warm water and mild soap. Avoid harsh chemicals, and consider professional cleaning once a year for deep maintenance.

2. Can I wear my jewelry in water or with chemicals?

We recommend avoiding water, perfumes, cosmetics, and cleaning products as they can damage both the metal and stones, shortening the life of your jewelry.

3. How should I store my jewelry?

Store jewelry in a soft pouch or box to avoid scratches and damage. Keep it in a dry, cool place away from humidity, such as a bathroom.

4. What should I do if my jewelry becomes misshapen?

If your jewelry, especially rings or earrings, becomes misshapen, visit a professional jeweler for repair. Avoid exposure to excessive force.

5. How do I prevent my jewelry from scratching?

Keep your jewelry away from hard surfaces. Store it separately in a soft pouch to avoid damage and scratches.

6. Do you offer international shipping?

Yes, we offer global shipping. Shipping fees and delivery times vary by destination, and you can see the details during checkout.

7. How can I track my order?

After your order ships, you’ll receive an email with a tracking number. Use this to track your shipment through the carrier’s website.

8. What is your return and exchange policy?

We offer a 30-day return and exchange policy for unused items. Please return them within 30 days of receipt for a full refund or exchange.

9. Do you offer custom jewelry?

Yes, we offer custom jewelry services. Please contact us to discuss your design preferences and we’ll guide you through the process.

10. How can I get updates on sales and promotions?

You can subscribe to our newsletter for the latest updates on new arrivals, sales, and exclusive promotions.