Refunds & Returns Policy

Refunds & Returns Policy

Order Cancellation:
You can cancel your order at any time until it has been shipped. If you need to change or cancel your order after payment, please contact us within 6 hours of your purchase. Once the packaging and shipping process has begun, cancellations are no longer possible.

Refunds:
Your satisfaction is our top priority. You are eligible for a refund or reshipment under the following conditions:

You do not receive your order within the guaranteed time frame of 45 days (excluding 2-5 days of processing).
You receive an incorrect item.
You no longer want the item you have received; however, the item must be returned at your expense in unused condition.
Non-refundable Cases:
Refunds will not be issued under the following circumstances:

Your order does not arrive due to factors within your control (e.g., providing an incorrect shipping address).
Your order does not arrive due to exceptional circumstances outside our control (e.g., not cleared by customs, delayed by a natural disaster).
Refund Requests:
Refund requests must be made within 15 days after the guaranteed delivery period (45 days) has expired. Please submit your request via our Contact Us page.

Return Policy:

You can return your product within 30 days of receipt. The item must be in the same condition that you received it, unused and in its original packaging.
To initiate a return, please contact us at [li19970813@gmail.com]. Provide your order number and the reason for the return. We will guide you through the steps for returning your product.
Refund Timing:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. After approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Contact Information:
For any questions or concerns regarding our Refunds & Returns Policy, please contact us via [li19970813@gmail.com]].

This policy is effective as of [04/22/2024] and ensures clarity and convenience for all transactions, focusing solely on the products sold and not including non-related items such as gift cards.